Your questions answered

SOS Tourist doctor was created by a group of doctors
who have been delivering medical services to tourists
in Mauritius for the past 30 years.
From our experience in helping thousands of tourists
in Mauritius we know that over 75% of all requests
for a doctor visit can be dealt with by an online
consultation, with modern technology from your
phone you can now get connected to one of our
experienced doctors by text or audio-or request a
video online consultation –
Within a few minutes you will get a diagnosis, a
treatment advice and if required our doctor will
issue an e prescription for medicines – saving you
time, worry and money to let you enjoy your holidays.

  • Download the SOS Tourist Doctor App. Get it on Google Play or the App Store.
  • Register
  • Add your insurance or employer under your profile to see if you’re eligible for insurance.

If you have any additional questions, feel free to send us an email on XXX or give us a call directly at XXX.

Our Member Support team would be happy to assist you!

We handle a wide range of tourist health issues, from minor skin rashes to complex conditions like ruptured brain aneurysms. Our services are fast, efficient, and high-quality, but please note they are for non-emergency situations. If you have a life-threatening condition (e.g., heart attack, accident, bleeding), call SAMU at XXX for an ambulance. Send us a message, and we will follow up at the clinic/hospital and liaise with your insurance company.

This is not a subscription or membership program. We offer a service that everyone can use and only pay for when they need it. Since we work with several leading health plans and insurance companies in Mauritius to make sure to add your updated insurance information when creating your account to see your visit cost.

No appointment is needed for everyday and urgent care visits!

You can see a board-certified clinician on demand within minutes. 

For mental health services with a therapist or psychiatrist, an appointment is required. Use the self-schedule feature in our mobile app or website to book your session.

Yes, your request is instantly received by the on-duty doctors, no matter when you submit it. Whether it’s late at night, Sunday morning, or New Year’s Eve, there’s always a doctor ready to see you. When you get an appointment option, it’s from a doctor who has read your request and is ready to assist.

Yes, antibiotics can be prescribed during a video consultation with a doctor. In Mauritius, antibiotics are not available over the counter and most pharmacies do not have on-site doctors. You’ll need a doctor’s prescription to purchase antibiotics from a pharmacy.

You can message your doctor with follow-up questions at no additional cost for up to 7 days after the first contact. 

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