Last Updated: August 2026
Welcome to SOS Tourist Doctor.
These Terms and Conditions (“Terms”) govern your access to and use of the SOS Tourist Doctor website, mobile application and associated medical and healthcare coordination services (collectively, the “Services”).
By accessing our website, downloading or using the SOS Tourist Doctor application, creating an account, requesting a consultation, booking a medical visit or otherwise using our Services, you acknowledge that you have read, understood and agreed to these Terms.
If you do not agree with these Terms, you should not use the Services.
SOS Tourist Doctor is a healthcare access and medical assistance service designed primarily to facilitate access to medical care for visitors and travellers in Mauritius.
Through our platform, users may, depending on availability and clinical appropriateness, access services including:
The precise services available may vary according to the patient’s condition, location, practitioner availability, technical availability and applicable laws and professional requirements.
Medical consultations are provided by appropriately qualified healthcare professionals.
All clinical decisions remain at the independent professional judgement of the treating medical practitioner. The availability of a service through SOS Tourist Doctor does not mean that a particular treatment, medication, prescription, investigation, referral or medical certificate will necessarily be provided.
A doctor may determine that a remote consultation is insufficient and that you require a physical examination, diagnostic testing, specialist consultation or hospital assessment.
Patients are expected to follow the medical advice and instructions provided to them and to disclose information relevant to their care accurately and completely.
Telemedicine allows a medical practitioner to assess and advise a patient remotely through telephone, video, digital communication or other electronic means.
By requesting a telemedicine consultation, you acknowledge that remote consultations have inherent limitations. A doctor may not be able to perform certain physical examinations, take clinical measurements or observe symptoms to the same extent as during an in-person consultation.
Where the doctor considers that a remote assessment is not clinically sufficient, you may be advised to arrange an in-person consultation, laboratory investigation, imaging, specialist assessment or hospital attendance.
SOS Tourist Doctor does not guarantee that every medical condition can be diagnosed or treated remotely.
SOS Tourist Doctor is not a substitute for emergency medical services.
You should not rely on the website, application, messaging service or teleconsultation platform when immediate emergency intervention is required.
If you experience symptoms including, but not limited to:
you should seek emergency medical assistance without delay.
Where appropriate and feasible, SOS Tourist Doctor may assist in coordinating an ambulance or directing a patient towards emergency medical services. Such assistance does not replace the responsibility to contact emergency services directly where urgent intervention is required.
Where available and clinically appropriate, SOS Tourist Doctor may arrange for a medical practitioner to attend a patient’s hotel, villa, residence or other location.
Availability of home, hotel or villa visits may depend on:
Estimated arrival times are provided for guidance only and cannot be guaranteed.
If the attending practitioner determines that further treatment or investigation is necessary, the patient may be advised or referred to a clinic, laboratory, imaging centre, specialist or hospital.
To enable safe and appropriate medical care, you agree to provide information that is accurate, complete and truthful.
This includes, where relevant:
You should immediately inform the practitioner if information previously provided was incorrect or incomplete.
SOS Tourist Doctor and its healthcare professionals cannot be held responsible for consequences arising from material information that a patient deliberately withholds, misrepresents or provides inaccurately, subject always to applicable law.
A prescription may only be issued when the treating medical practitioner considers it clinically appropriate and where prescribing is permitted under applicable law and professional requirements.
A consultation does not automatically entitle a patient to a prescription.
Certain medicines may not be prescribed remotely or may require an in-person medical assessment, further investigation or additional documentation.
Controlled, restricted or otherwise regulated medicines are subject to applicable Mauritian laws and prescribing requirements.
The treating practitioner retains full clinical discretion to refuse to prescribe a medicine where they consider it unsafe, inappropriate, unnecessary or outside the permissible scope of remote medical practice.
Patients must follow prescribed dosages and instructions and should inform the doctor of known allergies, interactions or other relevant medical conditions.
Where clinically justified, a medical practitioner may issue a medical certificate, consultation summary, medical report or other relevant documentation.
The issuance and contents of such documents remain at the professional discretion of the treating practitioner.
SOS Tourist Doctor cannot guarantee that a medical certificate or report will be accepted by an employer, airline, hotel, travel company, insurance provider, government authority or other third party.
Documents will not be issued or altered to contain information that the treating practitioner considers inaccurate, misleading or medically unjustified.
Where appropriate, SOS Tourist Doctor may assist patients in accessing third-party healthcare services, including laboratories, radiology or imaging centres, pharmacies, specialists, clinics and hospitals.
Unless expressly stated otherwise, these organisations operate independently from SOS Tourist Doctor.
Fees charged by third-party providers may be separate from SOS Tourist Doctor consultation or coordination fees.
SOS Tourist Doctor does not control and cannot guarantee the availability, waiting times, pricing, clinical decisions or services of independent third-party providers.
Applicable consultation, visit or service fees will normally be communicated before confirmation of the relevant service.
Payment may be required before a consultation, doctor visit or other service is provided.
Additional charges may apply where additional medical services are required, including but not limited to:
Unless expressly stated as included, these costs are separate from the SOS Tourist Doctor consultation fee.
Users are responsible for ensuring that payment information supplied through the platform is accurate and that they are authorised to use the selected payment method.
Appointments should be cancelled or rescheduled as early as possible.
A cancellation or refund may be subject to the applicable cancellation policy communicated at the time of booking.
Where a healthcare professional has already commenced providing the service, including reviewing the patient’s medical information or beginning a consultation, the consultation fee may be non-refundable to the extent permitted by law.
If SOS Tourist Doctor is unable to provide a confirmed service for reasons attributable to us, an appropriate refund, rescheduling or alternative arrangement may be offered depending on the circumstances.
No refund will ordinarily be due merely because a patient disagrees with a doctor’s clinical opinion, does not receive the medication requested, is referred for an in-person assessment or is advised that further investigation is necessary.
You may use SOS Tourist Doctor whether or not you hold travel or medical insurance.
Where requested, appropriate invoices, receipts and medical documentation may be provided to assist with an insurance claim.
However, SOS Tourist Doctor does not guarantee that any insurer will reimburse the cost of a consultation, medication, investigation, doctor visit or other medical service.
Coverage, exclusions, deductibles, prior-authorisation requirements and reimbursement remain subject to the patient’s individual insurance policy.
With the patient’s consent and where appropriate, SOS Tourist Doctor may communicate relevant medical or administrative information to an insurer or assistance company.
The patient remains responsible for charges not covered or reimbursed by their insurer unless an alternative arrangement has been expressly confirmed.
Certain SOS Tourist Doctor features may require or request access to your device’s location.
Location information may be used where reasonably necessary to:
Location access is subject to the permissions you provide through your device or application.
Where technically available, you may disable location permissions through your device settings, although doing so may limit certain functions of the Services.
SOS Tourist Doctor recognises the sensitive and confidential nature of medical information.
Personal and health information is collected, used, stored and otherwise processed in accordance with applicable data protection and confidentiality requirements, including the Mauritius Data Protection Act 2017, as applicable.
Information may include identity and contact information, medical history, symptoms, consultation records, prescriptions, investigation results, location information, payment-related information and other information reasonably necessary to provide or coordinate healthcare.
Health information may be shared with healthcare professionals or relevant healthcare providers where reasonably necessary for your care, referral, investigation, treatment or continuity of care, and with insurers or other parties where you have authorised such disclosure or where disclosure is otherwise permitted or required by law.
Further information concerning how personal data is handled should be set out in the SOS Tourist Doctor Privacy Policy.
Where Services are requested for a minor, the parent, legal guardian or other person legally authorised to consent to the child’s medical care must provide the necessary consent and information.
Additional verification may be requested.
Where the urgency or nature of a child’s condition makes remote consultation inappropriate, an in-person or emergency assessment may be recommended.
SOS Tourist Doctor aims to provide reliable access to its digital services but cannot guarantee uninterrupted or error-free availability of the website, application, video consultation system or associated technology.
Service may occasionally be affected by:
If a video or telephone consultation is interrupted, reasonable efforts may be made to reconnect or arrange an alternative means of communication.
Users should not rely on electronic communications where urgent medical attention is required.
Where an account is required, users are responsible for maintaining the confidentiality of their login details and for activities undertaken through their account.
You must not knowingly allow another person to impersonate you or use your account to obtain medical services under your identity.
You should notify SOS Tourist Doctor promptly if you believe that your account or personal information has been accessed without authorisation.
General health information, articles, FAQs and educational content published on the SOS Tourist Doctor website or application are provided for general informational purposes.
Such content does not constitute an individual medical diagnosis, prescription or treatment plan and should not replace consultation with an appropriately qualified healthcare professional.
Medical information may evolve over time, and SOS Tourist Doctor does not warrant that general educational content will apply to every person’s circumstances.
SOS Tourist Doctor and its healthcare professionals will provide Services with the level of professional care required under applicable law.
However, medicine involves clinical judgement and no particular diagnosis, treatment outcome, recovery time or result can be guaranteed.
To the maximum extent permitted by applicable law, SOS Tourist Doctor shall not be responsible for losses resulting solely from circumstances outside its reasonable control, including third-party service failures, inaccurate or incomplete information supplied by a user, failure to follow medical advice, telecommunications failures or delays caused by circumstances beyond reasonable control.
Nothing in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted, including any rights or remedies available to a patient under applicable Mauritian law.
The website or application may contain links to or integrate with services operated by pharmacies, laboratories, hospitals, insurers, payment providers, mapping services or other third parties.
SOS Tourist Doctor is not responsible for the independent terms, privacy practices, availability or operation of third-party websites or services.
Users should review the applicable terms and privacy policies of those providers where appropriate.
Unless otherwise stated, the SOS Tourist Doctor name, logo, application, website design, written content, graphics, software and other proprietary materials are owned by or licensed to SOS Tourist Doctor and are protected by applicable intellectual property laws.
Content may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by law.
You must not use the website, application or Services:
SOS Tourist Doctor reserves the right to restrict or suspend access where misuse, fraud, abuse or a significant security concern is reasonably suspected.
By using SOS Tourist Doctor, you acknowledge that certain communications relating to your account, appointments and medical services may occur electronically through the application, email, SMS, telephone, video communication or other approved electronic channels.
Electronic records and communications will be managed in accordance with applicable Mauritian law.
Marketing communications will be handled separately from communications necessary to provide medical or administrative services, and users may exercise applicable rights regarding marketing communications.
SOS Tourist Doctor may amend these Terms periodically to reflect changes in its Services, technology, clinical practices, regulatory requirements or applicable law.
The most recent version will be published on the website with an updated revision date.
Where a change materially affects users’ rights or the provision of Services, reasonable steps may be taken to bring the change to users’ attention.
Continued use of the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by law.
These Terms and any dispute arising from the use of SOS Tourist Doctor shall be governed by the laws of the Republic of Mauritius.
Subject to any mandatory rights or procedures available under applicable law, disputes shall fall within the jurisdiction of the competent courts of Mauritius.
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law.
If you have questions concerning these Terms and Conditions, your medical service or the SOS Tourist Doctor platform, please contact us through the contact details published on the SOS Tourist Doctor website or mobile application.
For urgent or potentially life-threatening medical situations, do not rely solely on electronic communication with SOS Tourist Doctor. Seek immediate emergency medical assistance.
SOS Tourist Doctor
Mauritius
Effective date: August 2026
